-If your order is over $25, delivery is included within 10m of 2463 East Hastings St.
-Delivery is Monday to Thursday mornings (excluding holidays).
-Loved & Local is not liable if purchases go missing, so please ensure drop off location is secure.
-If your order is under $25 select pick up.
-If you are outside the 10km radius, and you'd like to have your purchase mailed, select pick up and pay. Then I can calculate shipping charges based on size/weight, which can be paid by etransfer as a second transaction.
How do I search by size or Artisan?
-Mobile: click on the three black lines.
-Desktop: click on the plus signs on the left-hand side.
-If you'd like to leave your purchase outside for 3+ days, you can. The return policy is a week to allow this. Please ensure your outdoor location is dry and secure, as L&L is not responsible for purchases that go missing.
Pre-washing and allergies:
-Items are not pre-washed by L&L due to volume, time restraints, and to reduce water waste. Everything is to be pre-washed by the donator. If you are allergic to pets, detergents, dryer sheets, fabric softeners, cigarettes, etc., Loved & Local is not liable. You may wash non-consignment clothing (excluding items with original price tag/stickers) if tag instructions are followed, and still return them. Please avoid putting items in the dryer. L&L uses Method brand dryer sheets for clothes storage.
I can't find the item that I'm looking for:
-Email and I'll see if I can find what you are looking for in storage, I have tons of items that aren't up yet.
Why are some items not in perfect condition?
-The very first box I posted I put everything up with the imperfections in the description. Now I am being more selective. I carefully check each item but I'm not perfect and neither are used clothes ;) If you aren't happy with an item you can return it for store credit.
Why are some photos better than others?
-I have two staff members in training and they are learning as they go. Also for a while I did not have a clothes steamer.
Etransfer versus credit card:
-Etransfer is preferred over credit card if possible as I have to eat 2.9% + $0.30 per order in credit card fees.
How do I schedule a clothing or donation pick up?
-Currently not picking up for the next month or so due to lack of storage space.